Who Has The Final Say In "Three Packs" Of Footwear Products?

 核心提示

Footwear products have always been a hot spot for consumers to complain, and the footwear complaints received by this Guardian hotline have remained high.

The most common problems in such complaints are the quality of shoes and the standard scale of after-sale "Three Guarantees".

It is understood that due to poor operability and other reasons, Jiangxi has not yet issued the "Three Guarantees" provisions for clothing shoes and hats, so in the actual dispute process, consumers' rights and interests are often eroded by the store rules of businessmen.

Against this background, consumers look forward to the "Three Guarantees" requirement of footwear in Jiangxi as soon as possible.

Reporter survey 1: "Three Guarantees" commitment to customize?

The so-called "Three Guarantees" refers to the short selling of goods sold by retailers, including package repair, replacement and refund.

This is a credit guarantee method within a certain period after the commodity enters the consumption field, and the seller is responsible for the buyer's goods.

However, in the "Three Guarantees" of footwear products, it is not easy to get a refund service.

"The same is sports shoes. Why is there so much difference in the" three package "requirement?

Carefully, Ms. Zhang bought two pairs of different brands of sneakers for her children, and immediately discovered that there were quite a lot of "tricky things": "Lining shoes stipulate that the" three pack "period is generally three months. After purchasing shoes, 7 days later, the quality problems can be returned, and 15 days later, the quality problems can be changed.

Double star shoes have not made any provision for refund. Is this after sale service standard complete?

Reporters in the Nanchang footwear market survey found that the "Three Guarantees" Regulations are made by the manufacturer or the company's own warranty.

These Regulations are multifarious and incomprehensible.

The first item in some brand quality assurance cards is "shoes sold in the shop", followed by a parenthesis "exclusive price"; in some brands of shoes, the "three package" stipulates that there are not "three packages" in the "equivalent goods and specials".

When the reporter consulted some package store owners, some shopkeepers replied, "not long ago, did the international brands like Adidas not want to return them?

Besides, we are such a small brand! "

　　记者调查2：承诺模糊问题多

Some footwear products "Three Guarantees" provisions are clear and complete, but the implementation of specific strength is very painful for consumers.

Xiao Yang, a student in a university in Nanchang, has encountered such a problem.

At the end of last year, she bought a pair of boots of 300 yuan in a shopping mall in Nanchang street.

After several times, the water drill decorations on the boots fell off.

Xiao Yang immediately went to stores to require businesses to carry out repairs according to the "three package" requirement.

A month later, Xiao Yang received a notice from the store and went to get his shoes.

When she tested shoes, she found that the problem of shedding had not been completely repaired.

"I kept my shoes in the shop and asked the clerk to return the shoes to the factory again."

Xiao Yang didn't expect this repair to take three or four months until early May when she got the boots repaired.

At this time, the hot weather had already changed her into sandals.

"Like mobile phone back to factory maintenance for more than a week, we need to provide backup machines to consumers.

My boots have been repaired for so long, why can't I get any subsidy or compensation? "

Xiao Yang felt puzzled about this.