Secretary's Telephone Etiquette

If you use one New secretary You should teach your secretary a good telephone etiquette and gradually instil all the essentials to her.

First of all, let her not participate too much in your phone, so that you can hardly contact the caller directly. For this reason, as her boss, you should at least give her the following list:

Your closest relatives -- family members, friends, doctors, teachers... Those who can get in touch with you immediately. After receiving such a call, the Secretary will say, "I know the boss wants to talk to you right away."

Your Important customers If you have time, talk to them. If there is no time, the secretary should say, "I know that the boss wants to hear from you. He is receiving another long distance call. I will tell him to call you back when he is finished."

You don't want to Answer the phone People who received such a call, the Secretary said, "I'm sorry, the boss is still in a meeting now, and he has no time to answer the phone. So I can only suggest that you write a letter to you and send it to the office.

At the same time, tell the Secretary, do not let anyone wait for more than 15 seconds. If you have to stay longer, ask him to tell the caller that you will call him back in a few minutes.

In addition, you should teach your secretary how to transfer the call to other people. In other words, let her know more about the company and what people are responsible for, so that when you are away, she will be able to refer the phone to other people who are also capable of solving such problems.