Qinhuangdao Qinglong County Industrial And Commercial Bureau Four Measures To Promote Consumer Rights Protection

First, improve the grass-roots network construction and smooth channels for safeguarding rights. The 12315 consumers' complaint reporting network is unblocked, and a network and telephone multi-channel reception platform is set up to further intensify the construction of "two stops" and extend the "12315" rights station (point) to the market, supermarkets and rural areas, so as to improve the coverage rate of the rights protection network.

The two is to establish a quick response mechanism to enhance the efficiency of work. For general complaints, the law enforcement officers of the industrial and commercial bureau must arrive at the scene in time, understand the case, preserve evidence and control the situation, and finish the work within three working days. The complaints of the complicated cases are organized jointly by the county bureau, leading the industrial and commercial sub Bureau and the business department, etc., and will be disposed of within five working days. dispute There are echoes in the pieces, and the masses complain about everything.

Three, we should carry out extensive rights education and guide consumption. Taking the theme of "new consumer law, new rights and new responsibilities" as the main line, focusing on creating a harmonious consumption environment, focusing on promoting the new "consumer law" and other rights and regulations, the "3.15" commemorative campaign is launched.

We should publicize knowledge of laws and regulations, such as the consumer protection law and the product quality law, to enhance consumers' self-protection awareness and guide consumers to establish a civilized and rational consumption concept.

Four, we should continuously expand the scope of supervision and pay attention to it. Livelihood areas 。 We should pay close attention to the issues of greatest concern to the masses and earnestly protect the interests of the masses. It focuses on supervision and inspection of people's livelihood.

Yes Consumer More attention was paid to quality monitoring of key commodities such as refined oil, liquefied petroleum gas, chemical fertilizer, cement, electric vehicles, bottled water and so on. A total of 60 batches of key commodities were monitored, and 35 batches of substandard products were processed. The unqualified commodities were being further processed, which played a positive role in maintaining market order and creating a favorable development environment.