Commodity Category Complaints Top Five Clothing Shoes And Hats Ranked First

From January to June, the 12315 command center of the market supervisory authority handled 6616 types of telephone calls from consumers, of which 5887 were consulted, 453 were complaints and 276 were reported.

The top five commodities complaint is

, household appliances, household products, food and communication products.

In the first half of the year, 333 consumers complained about commodity complaints, accounting for 73.51%, accounting for 120 complaints about service categories, accounting for 26.49%.

The top five items are clothing, shoes and hats, household appliances, household products, food and communication products.

The main problems include: the quality of the product itself; the "Three Guarantees" service commitments are not clear or fail to fulfill the "three package" obligations; fake and shoddy products.

Among them, the complaints of household appliances are mainly manifested as: after sales service is not in place, delivery, installation and maintenance are not in time. Especially during holidays, shopping malls and supermarkets are busy with sales promotion, delivery and after-sale installation, maintenance and other services can not keep up. Some maintenance personnel collect material fees and fittings fees without authorization, and also spare parts to stall, extend the installation and repair cycle; individual dealers do not comply with the "three package" regulations or refuse to fulfil the "three package" obligations; some of the products are inferior in quality.

Complaints about telecommunications products are mainly related to poor after-sales service. Many brand maintenance points are established by means of affiliate. There is no effective monitoring and management at headquarters. The maintenance points are used to report false maintenance prices, reduce service quality or find various excuses (such as man-made damage, water intake, etc.), requiring maintenance and repair of the "inside machine".

During the repair of mobile phone products with problems, the repair process is too long and does not provide spare machines to consumers. Some dealers do not record the records on the "Three Guarantees" or maintenance cards when performing the duty of maintenance, causing the consumers to fail to maintain their own interests because of no maintenance records after multiple failures.

Some businessmen have made use of the fact that a few consumers are not familiar with the relevant laws and regulations and are not clear about the "three package" Regulations of mobile phones, and have compiled the "mobile phone three package" to deceive consumers.

The top five complaints in service category are

Telecommunications services, production, maintenance and repair services, culture, entertainment and sports services, catering and accommodation services.

Among them, complaints about communication services and Internet services are more concentrated.

Without value-added services, consumers have value-added service fees without application, value-added business SMS is easy to customize, but it is difficult to unsubscribe.

The charging problem, including the overcharge and the wrong charge, is different from the actual deduction of the package business and the tariff of the package business. The recharge is not successful, but the refund is not in time.

Signal problems exist in the network blind spot area, and the communication signal is not good enough to affect the quality of call.

Internet broadband service is the focus of complaints.

The network troubleshooting time is long, the broadband network is unstable, the network speed is slow and so on.

Some district Internet access service providers only allow the designated service providers to install lines to enter the residential area because of the failure to reach the construction agreement, resulting in some consumers unable to migrate the original broadband and infringe on the consumers' right to choose independently.