Shijiazhuang: Clothing, Shoes, Hats And Other Complaints Hotspots

According to the data provided by the city consumers' Association, from December to the last 3 months, clothing shoes and hats, housekeeping services, Internet and TV shopping have become a hot topic of complaint.

According to the relevant person in charge of the municipal Consumers Association, according to the category analysis of consumer complaints, the number of complaints in department stores is the largest, accounting for 35% of the total number of complaints, followed by 165 complaints from household appliances, 118 complaints from service categories, 40 complaints from housing and decoration materials, 35 complaints of household machinery complaints, 24 agricultural production data complaints, and 220 other categories of complaints.

According to the nature of complaints, there are 522 quality problems, 16 in terms of measurement, 11 in marketing contracts, 8 in counterfeiting, 7 in terms of price, 5 in advertising, and 2 in terms of false quality.

The complaints of clothing and shoes and hats increased significantly during the Spring Festival period as the consumer's concentrated demand for clothes and shoes and hats, and the amount of complaints also increased.

According to the complaints received by the city consumers' Association on the previous quarter, the problems reflected mainly focus on three aspects.

First, businesses stimulate consumption by offering discounts and coupons, but they can not guarantee consumers' understanding of the true value of commodity character and value.

A consumer buys a famous brand coat at a shopping mall, pays 2080 yuan after 30 percent off hits, and a day later arrives at another store but finds that the original price of the same commodity is only 1900 yuan.

The two is that some consumers buy clothes during the holidays in advance, but when they wear them, they find that there are problems. They find businesses to solve them. Businesses often take more time than promises, and the period of three packages is not actively resolved.

The three is poor after-sales service, businesses often on the basis of non quality problems, do not seriously solve the problem.

A consumer spent 1200 yuan to buy a pair of pairs of famous brand leather shoes. They wore glue in less than two months.

Consumers find businesses to exchange, but businesses only promise to return to factory maintenance, consumers do not agree, businesses want consumers to do quality identification.

This situation often occurs, resulting in consumer rights and interests can not be effectively protected.

In view of the above problems, consumers association suggests that the state should set up the three package standard for clothing and shoes and hats as soon as possible, and establish a convenient and quick way to identify the quality of such commodities, so as to ensure the legitimate rights and interests of consumers.

Complaints about housekeeping services are difficult. On the eve of the Spring Festival, the city consumers' Association receives a large number of complaints about housekeeping services, and it is difficult to solve them.

Consumer complaints are mainly reflected in the following aspects: the majority of oral contracts are domestic service contracts, and the agreed items are unknown, resulting in difficulties in solving problems. Most domestic service providers are intermediaries, and there are no fixed office locations, which are carried out by business cards and small advertisements.

When consumers find intermediaries, they usually only hear their voices, but they ignore the big ones.

In view of the problems arising from the complaint, the Consumer Association recommends that the relevant departments should strengthen the regulation of domestic service providers and provide their credit classification publicity.

On the other hand, we should remind consumers to choose service providers with fixed office locations and good reputation when choosing domestic services.

At the same time, we should try to think of possible problems ahead of time and make an appointment in advance.

Internet and TV shopping have become a new focus. Nowadays, Internet and TV have become a fashionable marketing method.

Because of its convenient purchase, consumers can buy goods only by making a phone call or clicking on the mouse, and the prices of the products are low. More and more people begin to choose TV and online shopping.

But at the same time, some bad businesses seize the psychology of consumers, drill and supervise loopholes, and shoddy phenomena happen frequently.

It is understood that in the first three months, consumers focused more on complaints about Internet and TV shopping, which are mainly in the following three aspects.

Businesses exaggerate and mislead consumers.

Some businesses exaggerate the commodities they sell on TV shopping programs, make false propaganda about the quality, function and origin of goods, set up traps for consumption, and lure consumers to buy.

Businesses sell three products.

Because consumers can only differentiate themselves through advertisements on TV and Internet, but they can not directly contact businesses and commodities. The quality of commodities and the reputation of merchants are obviously uncertain. Some bad businessmen take the opportunity to sell some three products.

After-sales service is not guaranteed, and the cost of safeguarding rights is high.

It is difficult for consumers to find sellers through direct selling.

Even if found, because these sales offices may not be local, or require consumers to provide relevant evidence, it will also increase the difficulty of consumer rights protection.

There are also some dealers who mail goods without invoices, and some consumers do not pay attention to the preservation of parcels and other related evidence, resulting in problems when there is no evidence to mention.

Compared with general merchandise shopping, the rights protection of TV shopping shows the characteristics of long rights protection, slow solution, and high cost of safeguarding rights. Some bad businesses are making use of these weaknesses of consumers to "fight Tai Chi" and drag consumers to exhaustion and finally give up their rights.

What's more, some TV shopping dealers themselves do not have a definite address. They belong to a leather bag company with a single shot and a place. They leave a telephone on TV. After a problem, you can't find them with the invoice.

In view of the problems reflected in the complaint, the consumer association suggests that all relevant administrative departments should formulate measures as soon as possible, increase scrutiny and supervision, and regulate online shopping and TV shopping operations.

At the same time, consumers should also actively improve their self-protection awareness and ability.

The choice of TV and online shopping must be based on actual needs and overcome the temptation of low price.

When buying, you must recognize regular shops and choose reputable shops.

And don't buy valuables.

Try to avoid payment before payment, and keep relevant evidence well.