There Are Standards From Dressing, Speaking To Answering Phone Calls.

< p > recently, Xuanwu District held the "civil servants behavior etiquette standard conference", the first in the city issued the "civil service behavior etiquette" and "government service work" two "standard" text.

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< p > < strong > < < a href= > http:// > www.sjfzxm.com/news/index_c.asp > < < /a > > is very fine for civil servants' behavior < /strong > /p >

< p > reporter saw that the two "norms" systematically summed up various etiquette, norms and disciplines that should be followed by government cadres and window service frontline staff in social life, public activities and service for the people, which is highly operational.

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< p > Xia Guiping, Secretary of the Work Committee of Xuanwu District, introduced the outline of the contents of the two "norms".

"The norms for the behavior and etiquette of civil servants in Xuanwu District" is more than ten thousand words. It has designed personal etiquette, office etiquette, meeting etiquette, social etiquette and so on. It has detailed requirements from ideological and moral cultivation, language cultivation to appearance appearance and appearance.

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< p > for the commonly used < a href= "http:// www.sjfzxm.com/news/index_c.asp" > mobile phone < /a >, it also stipulates the detail standard, such as the level of mobile phone ringtone, when to set it in vibration, when to set it to ring tone, the bell can not choose those funny, funny or even low tone, so as not to distract the attention of herself and the people around her.

When you answer the phone, you can't shout loudly whenever you are public.

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< p > < strong > < a > href= > http:// > www.sjfzxm.com/news/index_c.asp > reception service < /a > object should be civilized language < /strong > /p >

< p > in the "window government work standard", women are not allowed to dye colored hair, men mustn't store beards, and personal items are not allowed to be placed on their desks.

We should listen carefully to the suggestions and criticisms of service objects.

When the service object is misunderstood and impolite, we should take the whole situation into consideration and patiently explain.

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< p > when we do not provide enough materials for the masses, we must say: "sorry, the regulations are not enough, you still have a shortage of * *, I will give you the rework now, please fill it up and come back later."

At the end of the matter, the staff must smile and say, "please go slowly. Thank you for your cooperation. Goodbye."

When praised, use "thank you. This is what we should do."

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Cao Shu, deputy director of the Xuanwu District Standing Committee and district government, requested that the two "norms" be a compulsory course for the staff and civil servants of the window. They often study, practice and practice regularly. P

He said: "standardization is to make management services standardized, refined and humanized, starting from the needs of the people, and urging them to handle actual results."

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